bluejaysc

Empowering NDIS participants and their families to overcome barriers and build capacity.

Dedicated Support Coordination services across Brisbane and surrounds.

Welcome to Blue Jay Support Coordination

Blue Jay Support Coordination provides independent Support Coordination services to NDIS participants across Brisbane and surrounds.

We are committed to empowering participants and their families to navigate the NDIS with clarity and confidence, whilst also building capacity and reducing complexity in accessing and managing supports. Our goal is to ensure that each participant is able to make the most of their NDIS funding in a way that is tailored to their individual needs and circumstances.

We specialise in supporting individuals living with Parkinson’s Disease, but also have extensive experience working across a wide range of disabilities, demographics, and age groups.

Our team works alongside you to connect, coordinate, and optimise your supports so that you can achieve meaningful and sustainable outcomes.

Our Services

Empowering participants with tailored NDIS support coordination

Coordination and Access

Level 2 independent Support Coordination with a participant-centred, advocacy-informed approach
NDIS Access Requests, including preparation of comprehensive pre-planning documentation and representation at meetings
Annual NDIS Plan Reviews, with a focus on long-term outcomes
Change of Situation (COS) Applications
Plan Variation Requests
Internal Review Applications, including structured support with escalation pathways and complex system navigation

Implementation

Comprehensive analysis and implementation of NDIS Plans to ensure that participants and families have a clear, practical understanding of their funding, supports, and how their Plan is intended to be utilised
Identification, sourcing, and coordination of appropriate, high-quality, and compatible service providers aligned to individual needs and goals
Review of provider Service Agreements, including detailed assessment of terms and conditions to ensure alignment with relevant NDIS legislation and guidelines, alongside transparency, fairness, and appropriate use of funding
Strategic, outcome-focused problem solving to ensure that supports are appropriately aligned with functional needs and Plan goals

Ongoing Support

Monitoring of service utilisation and projected expenditure across the duration of the Plan to support sustainable budgeting and minimise the risk of underutilisation or overspend
Capacity building for participants and carers to strengthen confidence, capability, and independence in the navigation and management of supports
Responsive resolution of service delivery issues and gaps in supports, ensuring continuity, quality, and efficacy of all services
Support to build and maintain meaningful community and social connections
Clear guidance across Self-Managed and Plan Managed arrangements
A highly tailored, individualised approach to each participant and their disability-related support needs

Client Testimonials

Jenna has been so caring and we are so grateful for the special rapport we share with her. Her help has meant more to us than words can say. We would like to thank her for guiding us, for giving so much of herself in dedication to understanding our family's needs, for walking each step with us, and for her support on so many levels. She has been such an important part of our journey.

Working with Jenna has been an absolute pleasure from start to finish. Her professionalism, knowledge, and genuine care for our family's well-being shine through in every interaction. She has been a constant source of encouragement, particularly during my journey as a new Mum to deafness. Her support and guidance have empowered me to confidently navigate the challenges and embrace the opportunities that come with raising a child with unique needs.

I cannot recommend Jenna highly enough. Her dedication and insight have made a huge difference in our lives and have left us feeling empowered to navigate the NDIS to ensure my son will have full access to all the support he needs. We can’t thank Jenna for all she has done, she is a true professional who genuinely cares, and working with her has been an absolute privilege.

One of the things that sets Jenna apart is her unwavering willingness to go above and beyond. Nothing has been too challenging or too much trouble for her.

Jenna is an expert in her field. She is patient and kind and has not stopped in her pursuit to meet the needs of our family as our Support Coordinator.

Jenna has consistently gone the extra mile to provide us with invaluable insights and guidance, alleviating the stress and anxiety that often accompany planning for a child with a disability. I deeply appreciate the empathy and understanding she brings to our interactions.

Jenna has been instrumental in helping us navigate the complexities of the NDIS Plan, and her dedication and commitment to ensuring the best possible supports are in place have been truly remarkable.

Client Testimonials

Jenna from Blue Jay, has been my Support Coordinator for the past three years.

I was introduced to Jenna through another individual living with Parkinson’s Disease, who spoke highly of her and strongly recommended her services. From our very first meeting, it was clear that Jenna has a deep understanding of the National Disability Insurance Scheme (NDIS). She is well-acquainted with the unique needs of people diagnosed with Parkinson’s Disease, as well as disability more broadly. Jenna and the Blue Jay team really go out of their way to show they care. The Parkinson’s community knows her as one of the best Support Coordinators around.

Jenna and the team at Blue Jay Support Coordination do a really fantastic job of proactively

keeping up with all the changes at the NDIA so that I don’t have to worry about it and can focus on living the best life with Parkinson’s Disease as possible. They also keep in touch and coordinate with all my Allied Health providers so that any documents are ready when they are needed by the NDIA. They are super approachable and responsive to any questions I have. I feel so blessed to have found Blue Jay.

As someone with Parkinson's Disease, engaging Blue Jay Support Coordination has made

navigating the NDIS so much easier. I am not sure I could do it without their help. They understand what the Agency is after to get the support I need. The team are very responsive. Definitely worth it.

I first heard a presentation from Jenna of Blue Jay Support Coordination through a Queensland

Young Onset Parkinson’s Disease (QYOPD) monthly meeting. She was so knowledgeable and I could see a passionate trusted advisor for us to engage with. Since then, I have been directed correctly through the maze of the NDIS. Great job thus far, Jenna. Highly recommended!

I tried accessing the NDIS twice since 2021 but was unsuccessful. Then in 2024,

I met Jenna at Blue Jay Support Coordination who helped me along the entire process of gaining access to the NDIS successfully. Jenna was very knowledgeable of the processes and policies which helped me a great deal to get my application approved. She is very professional and also extremely helpful. She goes above and beyond with anything I need to help me with managing my degenerative neurological condition. I am blessed to have the support of Jenna in my journey of coping with my disability.

Jenna from Blue Jay Support Coordination has been absolutely amazing to work with!

She was instrumental in enabling our access to the NDIS, and was always responsive and courteous to our questions. Could not recommend anyone else to those who are entering the NDIS access and approval journey. She was so approachable, resourceful and made the experience as stress free as possible for our family. Could not recommend a better advocate.

Jenna has been invaluable in getting me on the NDIS, explaining the nuances and navigating

its complexities. She has always been there when I need help. If it wasn't for Jenna, I would not have gotten on the NDIS, it's just that simple.

Jenna from Blue Jay Support Coordination has tirelessly supported me in my NDIS journey.

She has helped me navigate the complex and changing funding landscape, has proactively kept me informed, and helped me secure much needed supports. I am grateful to have her in my corner.

From the moment we began working with Jenna on my son’s NDIS Plan, she has been

a beacon of professionalism and care. She has built a fantastic allied health team for my son and has been a tireless advocate for our family. Jenna has taken so much of the burden off my shoulders, making this NDIS journey feel seamless and effortless. I’m beyond grateful for her unwavering support. Jenna and the Blue Jay Support Coordination team have truly been a game changer for us.

I cannot recommend Jenna highly enough. She has been a constant source of encouragement,

particularly during my journey as a new Mum to disability. Her support and guidance have empowered me to confidently navigate the challenges and embrace the opportunities that come with raising a child with unique needs. We can’t thank Jenna for all she has done. She is a true professional who genuinely cares, and working with her is an absolute privilege.

I’d highly recommend Jenna and the team at Blue Jay Support Coordination.

With three neurodiverse and medically challenged kids, I was feeling pretty overwhelmed and unsure of what to do. Jenna breaks things down in a way that’s easy to understand, and is incredibly kind, patient and empathetic. I can honestly say that Blue Jay has changed our lives.

Blue Jay Support Coordination looks after my four children. Jenna and the team are amazing,

caring and understanding. Blue Jay are only ever a call, email, or an SMS away. I really can't put into words how much the team has done for our family. They have gone above and beyond. They are the best Support Coordinators I have ever used.

Jenna has been amazing to work with. She is always so supportive, encouraging, and incredibly

Jenna has been amazing to work with. She is always so supportive, encouraging, and incredibly knowledgeable. No question is ever too much, and she is always willing to go the extra mile to make sure we feel supported. What stands out most is how much she genuinely cares. She always does her absolute best to ensure my child is well supported, and that means everything to us as a family.

I’ve had the pleasure of working alongside Jenna Creed, the Director of Blue Jay Support Coordination,

since the early days of our journey in the NDIS space. Over that time, I’ve seen firsthand the genuine care and dedication she brings to the participants she supports. Her knowledge of the NDIS is incredible, and she uses that knowledge to make things easier for participants and their families. She is always advocating for what is best for the people she works with and goes the extra mile to make sure they are supported in the right way. I would highly recommend Jenna to anyone looking for a compassionate, knowledgeable, and truly participant-focused Support Coordinator in the South East Queensland region.

Jenna has been so caring, and we are so grateful for the special rapport we share with her.

Her help has meant more to us than words can say. We would like to thank her for guiding us, for giving so much of herself in dedication to understanding our family’s needs, for walking each step with us, and for her support on so many levels. She has been such an important part of our disability journey.

Jenna’s work demonstrates that she is, by nature, extremely thorough and conscientious,

which is invaluable when dealing with the NDIS. Most importantly though, she has a high degree of personal integrity and compassion, meaning that we feel genuinely cared for by her. I cannot recommend Jenna enough.

I would like to express my sincere gratitude for the exceptional service provided by Jenna

and the team at Blue Jay Support Coordination. Jenna’s personal and professional experience in the disability sector is evident in the way she supports participants. Her compassion and knowledge are outstanding, and I truly could not have managed this process without her. After previously experiencing disjointed and disruptive support from other agencies, Jenna’s commitment and consistency during critical periods have significantly reduced the emotional and mental load that we, as carers, often carry alone.

Jenna is an expert in her field. She is patient and kind and has not stopped

in her pursuit to meet the needs of our family as our Support Coordinator.

We have had the pleasure of working with Jenna and Blue Jay Support Coordination since

its conception in 2023. We have been extremely pleased with all of the work Jenna has undertaken on our behalf, especially sourcing services and navigating the NDIS. For a lay person who doesn’t understand their rules, this can be extremely difficult. Blue Jay has taken all of this worry away. They are brilliant! Blue Jay has made our life so much easier and free of stress. There is no one better than Blue Jay!!

Professional Background

Jenna is the Owner, Director, and Lead Support Coordinator of Blue Jay Support Coordination. She has extensive professional experience within the disability sector, alongside well-established practice in navigating the complexities and continually evolving landscape of the NDIS. Jenna is supported by a small and dedicated team, allowing for consistent, responsive, and high-quality service delivery whilst maintaining a personalised, hands-on approach.

Lived Experience in Practice

Prior to entering the disability sector, Jenna worked as a Veterinary Nurse for 16 years. In 2018, she sustained a traumatic workplace injury, resulting in permanent impairment to her left hand and a long journey with chronic pain. This experience required her to navigate complex healthcare systems across multiple settings, including hospitals, rehabilitation services, and mental health care programs. Through this experience, she developed a deep, lived understanding of the challenges that individuals and families often face when engaging with fragmented and overwhelming systems of care. Following her transition from the veterinary industry, Jenna sought a meaningful career where she could translate this lived experience into practical, compassionate support for others. She entered the disability sector as a Support Coordinator and quickly discovered a role she was deeply passionate about.

Expertise and Education

Jenna is currently completing a Bachelor of Counselling, majoring in Mental Health and Art Therapy. This academic pathway further strengthens her holistic, person-centred approach to Support Coordination. She is deeply committed to reducing the complexity, overwhelm, and administrative burden for participants and their families when navigating the NDIS. Jenna’s approach is grounded in the belief that effective Support Coordination should not only connect people to high-quality, compatible service providers aligned to their individual needs and goals, but also build confidence, capacity, and choice. Her overarching focus is to empower participants and their families with clarity, knowledge, and practical skills, supporting them to gradually develop the confidence to manage their own NDIS Plans with greater independence and autonomy over time.

Meet Jenna Creed

Professional Background

Jenna Creed is Blue Jay Support Coordination’s Owner, Director and Lead Support Coordinator. She has multiple years of professional experience in the disability sector, and extensive practice in navigating the NDIS.

A Journey of Resilience

Prior to working as a Support Coordinator, Jenna was a Veterinary Nurse for 16 years. In 2018, she experienced a traumatic work-related injury after being bitten by a cat whilst performing her role. This caused a permanent impairment to her left hand and a long battle with chronic pain. Not only has she strived to work with and overcome her own physical limitations in order to return to functioning at full capacity, her journey has provided her with extensive lived experience of having to navigate the oftentimes confusing and overwhelming healthcare system in a range of areas, including, but not limited to, hospitals, rehabilitation centres and mental health care programs. After making the decision to resign from the Veterinary Industry, she wanted to find a rewarding career in which she was able to channel this experience and assist others in overcoming their own physical and mental health barriers. She accidentally stumbled into the disability sector as a Support Coordinator, and she’s never looked back!

Expertise & Education

Currently studying a Bachelor of Counselling and Majoring in Mental Health and Art Therapy, Jenna has a passion for assisting to minimise as much of the complexity, overwhelm and exhaustion as possible for her participants and their families when navigating the NDIS. She understands that the overarching goal of a Support Coordinator is to empower her participants and their families with confidence and knowledge so that they will eventually be able to develop the skills they require to manage their own NDIS Plans in the future.

You don’t have to navigate the NDIS alone

Let our experienced team guide you through every step of your journey.

Empowering NDIS participants and their families to overcome barriers and build capacity. Dedicated Support Coordination services across Brisbane and surrounds.

Contact

Office Info

PO Box 900, Caboolture, QLD 4510

8:00am to 4:00pm Monday to Friday

Our team at Blue Jay Support Coordination live and work on the traditional lands of the Kabi Kabi People and Jinibara People in the Moreton Bay region of Queensland.

We acknowledge the Traditional Custodians of the lands on which we live and work, and pay our deepest respects to all Indigenous Elders, past, present, and emerging. Further, we extend this respect to all Aboriginal and Torres Strait Islander peoples, recognising their strength, resilience, and capacity, and the important role that First Nations peoples continue to play within Australia. We celebrate the rich cultures, traditions, and stories of Aboriginal and Torres Strait Islander peoples, and recognise their ongoing connection to land, waters, and community. We warmly welcome all First Nations peoples, including those visiting our website today.

We are committed to creating an inclusive and respectful space for people of all backgrounds, genders, sexualities, abilities, faiths, and cultures.